5000 Privacy Policy — Protecting Our Users' Data
This Privacy Policy explains how the 5000 platform collects, uses, stores, and protects the personal information of Malaysian users. We are committed to keeping your privacy protected throughout your use of this platform.
Last updated: January 2026
1. Information We Collect
When you register and use the 5000 platform, we collect several categories of information to provide you with a secure and fully functional service. The categories of information collected are as follows:
Account Information
Includes your username, email address, phone number, and password provided during registration. This information is required to verify your identity and grant access to your account.
Device & Browser Information
We automatically collect technical information such as device type, operating system, web browser, IP address, and access log data. This information is used to detect suspicious activity and ensure platform compatibility with your device.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the bank account or eWallet name you register with us. We do not store credit card numbers or sensitive payment details directly — all transactions are processed through secure FPX and Touch 'n Go channels.
Usage Data
We also record activity data such as games played, session duration, bets placed, and in-platform interactions. This data helps us improve the user experience and detect any potential misuse.
2. How We Use Your Information
Information collected by the 5000 platform is used solely for legitimate purposes directly related to the delivery of our services. The primary uses of your data are:
- Verifying user identity and securely processing account registrations.
- Processing deposit and withdrawal transactions in Malaysian Ringgit (RM) accurately and efficiently.
- Providing effective customer support when you reach out to our team.
- Sending account-related notifications such as transaction confirmations, security alerts, and platform updates.
- Analysing usage patterns to improve platform performance and usability.
- Detecting and preventing fraudulent activity, money laundering, or any breach of our terms of use.
- Complying with applicable legal and regulatory obligations.
5000 does not use user data for third-party advertising purposes or sell user information to marketing companies.
3. Cookies & Tracking Technologies
The 5000 platform uses cookies and similar tracking technologies to enhance the user experience and ensure core platform functions work as intended. There are two categories of cookies in use:
Essential Cookies
These cookies are required for the platform's core operations, including maintaining login sessions, managing language preferences, and securing forms. Without them, most platform functions will not work properly.
Analytics Cookies
We use analytics cookies to understand how users interact with the platform — which pages are visited most, time spent per session, and navigation paths taken. This data is collected in aggregate form and is not used to identify individual users. You can block or delete cookies through your web browser settings, though this may affect certain platform functions.
4. Data Storage & Security
The security of your personal data is 5000's highest priority. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:
- All communications between your device and our servers are protected by SSL/TLS encryption — data transmitted cannot be intercepted in transit.
- User passwords are stored as one-way cryptographic hashes that cannot be decrypted by anyone, including our own technical team.
- Access to databases containing user information is restricted to authorised personnel only.
- Our systems are continuously monitored to detect any intrusion attempts or unusual activity.
Your data is retained for as long as your account remains active, or for the period required to meet our legal obligations. Once your account is closed and the mandatory retention period has elapsed, your personal data will be securely deleted or anonymised.
5. Sharing Information With Third Parties
5000 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary:
- Payment processor: Transaction information is shared with payment service providers such as banks and approved eWallet operators solely to process your deposits and withdrawals.
- Legal requirements: Where required by law or a valid court order, we may need to disclose certain information to the relevant authorities.
- Platform rights protection: In cases involving fraud investigations or serious breaches of our terms, relevant information may be shared with law enforcement authorities.
Any third party involved in processing data on behalf of 5000 is required to comply with strict data protection standards and may only use that information for the purposes agreed upon.
6. User Rights, Policy Changes & How to Contact Us
Your Rights
As a 5000 platform user, you have the following rights regarding your personal data:
- Access Rights: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data — subject to any applicable legal data retention obligations.
- Right to Object: You have the right to object to the processing of your data for certain purposes unrelated to the delivery of core services.
Changes to This Policy
5000 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any significant changes via email or an in-platform notice. The date of the last update will always be displayed at the top of this page.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact the 5000 support team by email: [email protected]. We will endeavour to respond to all enquiries within a reasonable timeframe.
5000 Platform Policies
This Privacy Policy is part of a broader user protection framework. Please also read the following policies for a complete understanding:
Your Data Is Safe With Us
Register your 5000 account with complete confidence — your privacy and data security are our priority in every aspect of how we operate.